If it breaks
Warranty
Two years on every item we sell. Wear is not a fault, but a fault is not wear.
What is covered
- Manufacturing defects in materials or construction
- Mount brackets or fastenings failing under their rated load
- Cables failing to carry their certified signal (4K/8K, eARC, VRR)
- Electronics failing outside of normal battery degradation
What is not
- Damage from mounting above a bracket's stated weight or VESA rating
- Normal wear — scuffs, abraded cable jackets, faded finish
- Battery capacity loss within normal cycle degradation
- Items modified from their original construction
The grey area
A cable that fails to hold 4K@120 out of the box is a fault. The same cable after years of being crushed behind furniture is wear. We will tell you which we think it is and why, and if it is genuinely ambiguous the call goes in your favour.
Making a claim
Open a ticket from the relevant order in your order history — pick Complain for a fault or Return if it is inside the 30-day window. Photos help. A team member reviews it, usually within one working day.
No order in your account? Use contact with your proof of purchase.